Warranty & returns

Buying pre-owned should feel safe, not risky. Every device from iPhone Plug01 is carefully tested, certified, and supported locally.

What You Can Expect:

  • 3-Day Returns – Changed your mind? Return within 3 days if unused, in original packaging, with all accessories. A small handling/courier fee may apply.
  • Warranty Included – Pre-owned: 3 months. Demo devices: 6 months. New devices: 12 months (manufacturer warranty).
  • Battery Health Guaranteed – Minimum 85% battery health.
  • Fast & Tracked Delivery – Same-day delivery in Durban & PMB, standard 2–3 business days nationwide (up to 5 for remote areas).
  • Device Protection – Free screen protector & clear case included.
  • 7-Day Damage Claim – If your device arrives damaged, notify us within 7 days. We'll replace or refund after inspection.

More than just Apple devices—peace of mind comes with every purchase.